Return Policy

Return Policy

Returns & Exchanges – OTG Golf Gloves

Return Address:
OTG Golf Gloves @ OFFXSPRINGZ
43 Ainslie Road
Girvan
KA26 0AY
Scotland

Returns or Faults
We understand that sometimes things don’t work out—and that’s okay. Whether it’s a sizing issue, a change of heart, or a rare fault, we’ve got you covered.

➤ We offer free returns and swaps if your glove doesn’t fit
➤ Need a different size? We’ll happily exchange it
➤ Changed your mind? No problem

We’ll refund or exchange items that:

➤ Are returned within 28 days of receipt
➤ Are unused, in perfect condition, with all original packaging and labels attached
➤ Haven’t been worn, used, or sprayed (due to hygiene reasons)

Any damaged or missing packaging may incur charges (from £3–£60 depending on the item).
Your statutory rights are not affected.

How to Exchange Your Gloves 

For exchanges, please return the gloves to:

OTG Golf Gloves @ OFFXSPRINGZ
43 Ainslie Road
Girvan
KA26 0AY

Please include a note inside the parcel with:

➤ Your order number
➤ Your full name
➤ Your return address
➤ The size or item you’d like in exchange 

Cancellation Policy

Cancellation Before Dispatch
To cancel your order before it ships, please contact us as soon as possible.
You’ll be entitled to a full refund unless we’ve already begun processing or incurred costs.

Cancellation After Dispatch
If your order has already shipped, you’ll need to follow our returns process once it arrives.
Refused deliveries will be treated as returns. Please note:

➤ You’ll be responsible for return shipping costs
➤ A returns fee of up to £7.50 per package may apply
➤ Any additional shipping charges are non-refundable

Failed or Refused Delivery

If your delivery is refused or returned due to no one accepting the parcel (or missed delivery cards are ignored), it will be returned to us.
Once received, we’ll process a refund minus any applicable return fees.

General Returns
All items must be:

➤ Returned to the address above
➤ In saleable condition, with original packaging
➤ Undamaged and unused

If packaging is damaged or missing, we reserve the right to charge a replacement fee (between £3–£60).

Faulty or Damaged Goods
If your glove arrives damaged or develops a fault:
➤ Contact us at otggolfgloves@gmail.com with photo or video evidence
➤ Faulty gloves must be returned clean and dry
➤ We aim to assess faults within 24 hours of receipt

If a fault is confirmed, we’ll refund your item and reasonable return postage.
If you accept a partial refund for any issue, the warranty for that issue will be considered void moving forward.

If you need help with a return, swap, or sizing query – drop us an email at otggolfgloves@gmail.com and our team will be happy to help.